Gaming Supervisors

Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.

Median Annual Wage: $49,420

Education: High school diploma or equivalent (72%); Some college, no degree (11%); Post-secondary certificate (8%)

Projected Growth: Average (8% to 14%)

Related Job Titles: Floor Supervisor; Table Games Supervisor; Casino Shift Manager; Shift Supervisor; Pit Boss; Pit Supervisor; Slot Shift Manager; Casino Floorperson; Casino Supervisor; Gaming Floor Supervisor

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Source: O*NET OnLine information for Gaming Supervisors.

More Personal Care and Service Careers

  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
  • Greet customers and ask about the quality of service they are receiving.
  • Perform paperwork required for monetary transactions.
  • Explain and interpret house rules, such as game rules or betting limits, for patrons.
  • Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
  • Resolve customer or employee complaints.
  • Report customer-related incidents occurring in gaming areas to supervisors.
  • Establish and maintain banks and table limits for each game.
  • Monitor stations and games and move dealers from game to game to ensure adequate staffing.
  • Evaluate workers' performance and prepare written performance evaluations.
  • Monitor patrons for signs of compulsive gambling, offering assistance if necessary.

Source: O*NET OnLine information for Gaming Supervisors.

  • Speaking - Talking to others to convey information effectively.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Coordination - Adjusting actions in relation to others' actions.
  • Service Orientation - Actively looking for ways to help people.
  • Negotiation - Bringing others together and trying to reconcile differences.
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Time Management - Managing one's own time and the time of others.

Source: O*NET OnLine information for Gaming Supervisors.

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