Receptionists and Information Clerks

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Median Annual Wage: $26,760

Education: High school diploma or equivalent (67%); Associate's degree (15%); Less than high school diploma (7%)

Projected Growth: Average (8% to 14%)

Related Job Titles: Greeter; Receptionist; Office Assistant; Scheduler; Community Liaison; Member Service Representative; Front Desk Receptionist; Clerk Specialist; Senior Receptionist; Unit Assistant

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Source: O*NET OnLine information for Receptionists and Information Clerks.

More Office and Administrative Support Careers

  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Schedule appointments and maintain and update appointment calendars.
  • Hear and resolve complaints from customers or the public.
  • File and maintain records.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Receive payment and record receipts for services.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Source: O*NET OnLine information for Receptionists and Information Clerks.

  • Speaking - Talking to others to convey information effectively.
  • Service Orientation - Actively looking for ways to help people.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Coordination - Adjusting actions in relation to others' actions.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Time Management - Managing one's own time and the time of others.

Source: O*NET OnLine information for Receptionists and Information Clerks.

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