Postal Service Clerks

Perform any combination of tasks in a post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage.

Median Annual Wage: $55,590

Education: High school diploma or equivalent (83%); Associate's degree (5%); Less than high school diploma (5%)

Projected Growth: Decline (-3% or lower)

Related Job Titles: Clerk; Sales and Service Associate (SSA); Window/Distribution Clerk; Sales Associate; Window Clerk; Postal Clerk; Distribution Clerk; Bulk Mail Technician; Part Time Flexible Clerk (PTF Clerk); Sales and Distribution Clerk

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Source: O*NET OnLine information for Postal Service Clerks.

More Office and Administrative Support Careers

  • Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
  • Obtain signatures from recipients of registered or special delivery mail.
  • Register, certify, and insure letters and parcels.
  • Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
  • Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
  • Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
  • Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
  • Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
  • Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
  • Cash money orders.
  • Rent post office boxes to customers.
  • Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.
  • Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.
  • Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
  • Receive letters and parcels, and place mail into bags.
  • Feed mail into postage canceling devices or hand stamp mail to cancel postage.

Source: O*NET OnLine information for Postal Service Clerks.

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Time Management - Managing one's own time and the time of others.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Mathematics - Using mathematics to solve problems.

Source: O*NET OnLine information for Postal Service Clerks.

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