Patient Representatives

Assist patients in obtaining services, understanding policies and making health care decisions.

Median Annual Wage: $31,200

Education: Bachelor's degree (62%); Associate's degree (9%); Post-baccalaureate certificate (9%)

Projected Growth: Average (8% to 14%)

Related Job Titles: Case Manager; Patient Access Specialist; Admissions Coordinator; Patient Representative; Medicaid Service Coordinator (MSC); Patient Advocate; Service Coordinator

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Source: O*NET OnLine information for Patient Representatives.

More Office and Administrative Support Careers

  • Interview patients or their representatives to identify problems relating to care.
  • Maintain knowledge of community services and resources available to patients.
  • Refer patients to appropriate health care services or resources.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
  • Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues.
  • Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
  • Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
  • Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
  • Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.

Source: O*NET OnLine information for Patient Representatives.

  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Service Orientation - Actively looking for ways to help people.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Coordination - Adjusting actions in relation to others' actions.
  • Persuasion - Persuading others to change their minds or behavior.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Time Management - Managing one's own time and the time of others.
  • Negotiation - Bringing others together and trying to reconcile differences.

Source: O*NET OnLine information for Patient Representatives.

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