Dispatchers, Except Police, Fire, and Ambulance

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Median Annual Wage: $36,690

Education: High school diploma or equivalent (62%); Associate's degree (11%); Less than high school diploma (11%)

Projected Growth: Average (8% to 14%)

Related Job Titles: Train Dispatcher; City Dispatcher; Motor Coach Supervisor; Aircraft Dispatcher; Dispatch Manager; Rail Operations Controller; School Bus Dispatcher; Truck Dispatcher; Dispatcher (Dispatch); Operations Dispatcher

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Source: O*NET OnLine information for Dispatchers, Except Police, Fire, and Ambulance.

More Office and Administrative Support Careers

  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Oversee all communications within specifically assigned territories.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
  • Prepare daily work and run schedules.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
  • Receive or prepare work orders.
  • Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
  • Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
  • Arrange for necessary repairs to restore service and schedules.

Source: O*NET OnLine information for Dispatchers, Except Police, Fire, and Ambulance.

  • Speaking - Talking to others to convey information effectively.
  • Coordination - Adjusting actions in relation to others' actions.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Time Management - Managing one's own time and the time of others.
  • Service Orientation - Actively looking for ways to help people.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Source: O*NET OnLine information for Dispatchers, Except Police, Fire, and Ambulance.

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