Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
Median Annual Wage: $35,460
Education: High school diploma or equivalent (90%); Associate's degree (7%); Some college, no degree (1%)
Compile data from records to prepare periodic reports.
Present clear and concise explanations of governing rules and regulations.
Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
Type acknowledgment letters to persons sending correspondence.
Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
Maintain files and control records to show correspondence activities.
Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
Complete form letters in response to requests or problems identified by correspondence.
Route correspondence to other departments for reply.
Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.