Correspondence Clerks

Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Median Annual Wage: $35,460

Education: High school diploma or equivalent (90%); Associate's degree (7%); Some college, no degree (1%)

Projected Growth: Slower than average (3% to 7%)

Related Job Titles: Correspondence Coordinator; Correspondence Clerk; Correspondence Representative; Dispute Resolution Analyst; Chargeback Specialist; Correspondent; Dispute Specialist; Beneficiary Correspondent; Claims Correspondence Clerk; Medicare Correspondence Representative

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Source: O*NET OnLine information for Correspondence Clerks.

More Office and Administrative Support Careers

  • Compile data from records to prepare periodic reports.
  • Present clear and concise explanations of governing rules and regulations.
  • Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
  • Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
  • Type acknowledgment letters to persons sending correspondence.
  • Maintain files and control records to show correspondence activities.
  • Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
  • Complete form letters in response to requests or problems identified by correspondence.
  • Route correspondence to other departments for reply.
  • Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.

Source: O*NET OnLine information for Correspondence Clerks.

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Time Management - Managing one's own time and the time of others.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Coordination - Adjusting actions in relation to others' actions.
  • Service Orientation - Actively looking for ways to help people.

Source: O*NET OnLine information for Correspondence Clerks.

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