First-Line Supervisors of Office and Administrative Support Workers

Directly supervise and coordinate the activities of clerical and administrative support workers.

Median Annual Wage: $50,780

Education: Bachelor's degree (45%); High school diploma or equivalent (23%); Some college, no degree (20%)

Projected Growth: Average (8% to 14%)

Related Job Titles: Accounting Manager; Office Manager; Customer Service Manager; Customer Service Supervisor; Office Supervisor; Office Coordinator; Accounts Payable Supervisor; Administrative Supervisor; Accounts Receivable Manager; Staff Services Manager

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Source: O*NET OnLine information for First-Line Supervisors of Office and Administrative Support Workers.

More Office and Administrative Support Careers

  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Recruit, interview, and select employees.
  • Interpret and communicate work procedures and company policies to staff.
  • Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Compute figures such as balances, totals, or commissions.
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Develop or update procedures, policies, or standards.
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.

Source: O*NET OnLine information for First-Line Supervisors of Office and Administrative Support Workers.

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Speaking - Talking to others to convey information effectively.
  • Coordination - Adjusting actions in relation to others' actions.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Instructing - Teaching others how to do something.
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Source: O*NET OnLine information for First-Line Supervisors of Office and Administrative Support Workers.

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