First-Line Supervisors of Housekeeping and Janitorial Workers

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

Median Annual Wage: $36,270

Education: High school diploma or equivalent (54%); Some college, no degree (14%); Post-secondary certificate (14%)

Projected Growth: Average (8% to 14%)

Related Job Titles: Head Custodian; Maintenance Supervisor; Buildings and Grounds Supervisor; Custodian; Facilities Manager; Housekeeping Supervisor; Environmental Services Director; Environmental Services Supervisor (EVS); Housekeeping Director; Executive Housekeeper

Browse Job Listings

Browse Schools

Source: O*NET OnLine information for First-Line Supervisors of Housekeeping and Janitorial Workers.

More Building and Grounds Cleaning and Maintenance Careers

  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Perform or assist with cleaning duties as necessary.
  • Investigate complaints about service and equipment, and take corrective action.
  • Establish and implement operational standards and procedures for the departments supervised.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Maintain required records of work hours, budgets, payrolls, and other information.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Check and maintain equipment to ensure that it is in working order.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  • Instruct staff in work policies and procedures, and the use and maintenance of equipment.
  • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  • Issue supplies and equipment to workers.
  • Screen job applicants, and hire new employees.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Recommend changes that could improve service and increase operational efficiency.
  • Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
  • Select and order or purchase new equipment, supplies, or furnishings.
  • Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
  • Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.

Source: O*NET OnLine information for First-Line Supervisors of Housekeeping and Janitorial Workers.

  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Speaking - Talking to others to convey information effectively.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Coordination - Adjusting actions in relation to others' actions.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Source: O*NET OnLine information for First-Line Supervisors of Housekeeping and Janitorial Workers.

Search Local Job Listings