Residential Advisors

• Provide emergency first aid and summon medical assistance when necessary.
• Mediate interpersonal problems between residents.
• Make regular rounds to ensure that residents and areas are safe and secure.
• Observe students to detect and report unusual behavior.
• Communicate with other staff to resolve problems with individual students.
• Counsel students in the handling of issues such as family, financial, and educational problems.
• Collaborate with counselors to develop counseling programs that address the needs of individual students.
• Develop and coordinate educational programs for residents.
• Develop program plans for individuals or assist in plan development.
• Provide requested information on students' progress and the development of case plans.
• Hold regular meetings with each assigned unit.
• Supervise students' housekeeping work to ensure that it is done properly.
• Administer, coordinate, or recommend disciplinary and corrective actions.
• Confer with medical personnel to better understand the backgrounds and needs of individual residents.
• Answer telephones, and route calls or deliver messages.
• Determine the need for facility maintenance and repair, and notify appropriate personnel.

Source: O*NET OnLine information for Residential Advisors.

• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Coordination - Adjusting actions in relation to others' actions.
• Negotiation - Bringing others together and trying to reconcile differences.
• Time Management - Managing one's own time and the time of others.
• Service Orientation - Actively looking for ways to help people.
• Persuasion - Persuading others to change their minds or behavior.

Source: O*NET OnLine information for Residential Advisors.