Gaming Supervisors

• Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
• Greet customers and ask about the quality of service they are receiving.
• Perform paperwork required for monetary transactions.
• Explain and interpret house rules, such as game rules or betting limits, for patrons.
• Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
• Resolve customer or employee complaints.
• Report customer-related incidents occurring in gaming areas to supervisors.
• Establish and maintain banks and table limits for each game.
• Monitor stations and games and move dealers from game to game to ensure adequate staffing.
• Evaluate workers' performance and prepare written performance evaluations.
• Monitor patrons for signs of compulsive gambling, offering assistance if necessary.

Source: O*NET OnLine information for Gaming Supervisors.

• Speaking - Talking to others to convey information effectively.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Coordination - Adjusting actions in relation to others' actions.
• Negotiation - Bringing others together and trying to reconcile differences.
• Service Orientation - Actively looking for ways to help people.
• Time Management - Managing one's own time and the time of others.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Source: O*NET OnLine information for Gaming Supervisors.