Concierges

Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

Median Annual Wage: $28,170

Education: High school diploma or equivalent (37%); Some college, no degree (20%); Associate's degree (17%)

Projected Growth: Much faster than average (22% or higher)

Related Job Titles: Concierge; Guest Service Agent; Chef Concierge; Club Concierge; Hotel Concierge; Guest Service Supervisor; Activities Concierge; Conference Concierge; Chief Concierge; Lobby Concierge

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Source: O*NET OnLine information for Concierges.

More Personal Care and Service Careers

  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make travel arrangements for sightseeing or other tours.
  • Receive, store, or deliver luggage or mail.
  • Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
  • Pick up and deliver items or run errands for guests.
  • Provide directions to guests.
  • Arrange for interpreters or translators when patrons require such services.
  • Provide business services for guests, such as sending or receiving faxes or shipping packages.
  • Plan special events, parties, or meetings, which may include booking musicians or celebrities.
  • Arrange childcare services for guests.
  • Perform office duties on a temporary basis when needed.
  • Arrange for the replacement of items lost by travelers.

Source: O*NET OnLine information for Concierges.

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Speaking - Talking to others to convey information effectively.
  • Coordination - Adjusting actions in relation to others' actions.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Time Management - Managing one's own time and the time of others.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Source: O*NET OnLine information for Concierges.

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