Reservation and Transportation Ticket Agents and Travel Clerks

• Trace lost, delayed, or misdirected baggage for customers.
• Check baggage and cargo and direct passengers to designated locations for loading.
• Provide boarding or disembarking assistance to passengers needing special assistance.
• Confer with customers to determine their service requirements and travel preferences.
• Announce arrival and departure information, using public address systems.
• Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
• Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
• Maintain computerized inventories of available passenger space and provide information on space reserved or available.
• Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
• Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
• Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
• Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
• Keep information facilities clean during operation.

Source: O*NET OnLine information for Reservation and Transportation Ticket Agents and Travel Clerks.

• Speaking - Talking to others to convey information effectively.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Persuasion - Persuading others to change their minds or behavior.
• Coordination - Adjusting actions in relation to others' actions.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Time Management - Managing one's own time and the time of others.

Source: O*NET OnLine information for Reservation and Transportation Ticket Agents and Travel Clerks.