Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Median Annual Wage: $26,760
Education: High school diploma or equivalent (67%); Associate's degree (15%); Less than high school diploma (7%)
Projected Growth: Average (8% to 14%)
Related Job Titles: Greeter; Receptionist; Office Assistant; Scheduler; Community Liaison; Member Service Representative; Front Desk Receptionist; Clerk Specialist; Senior Receptionist; Unit Assistant
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Schedule appointments and maintain and update appointment calendars.
Hear and resolve complaints from customers or the public.
File and maintain records.
Receive payment and record receipts for services.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Analyze data to determine answers to questions from customers or members of the public.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.