Order Clerks
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
- Overview
- Tasks
- Skills
Median Annual Wage: $31,180
Education: High school diploma or equivalent (90%); Some college, no degree (9%)
Projected Growth: Decline (-3% or lower)
Related Job Titles: Customer Service Representative; Administrative Assistant; Hub Associate; Materials Specialist; Order Clerk; Warehouse Clerk; Materials Scheduler; Order Analyst; Order Entry Administrator; Order Entry Representative
Source: O*NET OnLine information for Order Clerks.
- Prepare invoices, shipping documents, and contracts.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Receive and respond to customer complaints.
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Direct specified departments or units to prepare and ship orders to designated locations.
- Check inventory records to determine availability of requested merchandise.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
- File copies of orders received, or post orders on records.
- Compute total charges for merchandise or services and shipping charges.
- Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
- Recommend merchandise or services that will meet customers' needs.
Source: O*NET OnLine information for Order Clerks.
- Speaking - Talking to others to convey information effectively.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Service Orientation - Actively looking for ways to help people.
- Coordination - Adjusting actions in relation to others' actions.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Persuasion - Persuading others to change their minds or behavior.
Source: O*NET OnLine information for Order Clerks.
