Insurance Policy Processing Clerks

Process applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.

Median Annual Wage: $36,740

Education: High school diploma or equivalent (51%); Some college, no degree (35%); Post-secondary certificate (9%)

Projected Growth: Average (8% to 14%)

Related Job Titles: Account Manager; Account Administrator; Administrative Underwriter; Agency Service Representative; Associate Financial Representative; Field Secretary; Customer Service Technician; Insurance Analyst; Premium Representative; Processing Clerk

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Source: O*NET OnLine information for Insurance Policy Processing Clerks.

More Office and Administrative Support Careers

  • Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
  • Process and record new insurance policies and claims.
  • Correspond with insured or agent to obtain information or inform them of account status or changes.
  • Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
  • Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies.
  • Collect initial premiums and issue receipts.
  • Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
  • Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts.
  • Notify insurance agent and accounting department of policy cancellation.
  • Calculate premiums, refunds, commissions, adjustments, and new reserve requirements, using insurance rate standards.
  • Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
  • Compose business correspondence for supervisors, managers, and professionals.

Source: O*NET OnLine information for Insurance Policy Processing Clerks.

  • Speaking - Talking to others to convey information effectively.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Time Management - Managing one's own time and the time of others.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Service Orientation - Actively looking for ways to help people.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Coordination - Adjusting actions in relation to others' actions.

Source: O*NET OnLine information for Insurance Policy Processing Clerks.

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