Insurance Claims Clerks

Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.

Median Annual Wage: $36,740

Education: High school diploma or equivalent (45%); Associate's degree (20%); Some college, no degree (17%)

Projected Growth: Average (8% to 14%)

Related Job Titles: Claims Representative; Call Center Representative; Claims Clerk; Claims Service Representative; Claims Technician; Claims Processor; Claims Customer Service Representative (Claims CSR); Claim Processing Specialist; Claim Service Representative; Claim Technician

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Source: O*NET OnLine information for Insurance Claims Clerks.

More Office and Administrative Support Careers

  • Prepare insurance claim forms or related documents and review them for completeness.
  • Calculate amount of claim.
  • Post or attach information to claim file.
  • Transmit claims for payment or further investigation.
  • Contact insured or other involved persons to obtain missing information.
  • Review insurance policy to determine coverage.
  • Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
  • Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.

Source: O*NET OnLine information for Insurance Claims Clerks.

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Service Orientation - Actively looking for ways to help people.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Mathematics - Using mathematics to solve problems.

Source: O*NET OnLine information for Insurance Claims Clerks.

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