Hotel, Motel, and Resort Desk Clerks

• Greet, register, and assign rooms to guests of hotels or motels.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts, manually or using computers.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Compute bills, collect payments, and make change for guests.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
• Record guest comments or complaints, referring customers to managers as necessary.
• Review accounts and charges with guests during the check out process.
• Transmit and receive messages, using telephones or telephone switchboards.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Arrange tours, taxis, or restaurant reservations for customers.

Source: O*NET OnLine information for Hotel, Motel, and Resort Desk Clerks.

• Speaking - Talking to others to convey information effectively.
• Service Orientation - Actively looking for ways to help people.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Coordination - Adjusting actions in relation to others' actions.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Persuasion - Persuading others to change their minds or behavior.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Source: O*NET OnLine information for Hotel, Motel, and Resort Desk Clerks.