Median Annual Wage: $42,200
Education: High school diploma or equivalent (53%); Associate's degree (22%); Post-secondary certificate (14%)
Projected Growth: Average (8% to 14%)
Related Job Titles: Employment Specialist; Client Services Representative; Workforce Services Representative (WSR); Eligibility Specialist; Career Consultant; Work Force Advisor; Business Employment Specialist; Eligibility Technician; Employment Adjudicator; Family Independence Case Manager
Browse Job Listings
Browse Schools
Source: O*NET OnLine information for Eligibility Interviewers, Government Programs.
More Office and Administrative Support Careers
- Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
- Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
- Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
- Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
- Interview and investigate applicants for public assistance to gather information pertinent to their applications.
- Check with employers or other references to verify answers and obtain further information.
- Keep records of assigned cases, and prepare required reports.
- Schedule benefits claimants for adjudication interviews to address questions of eligibility.
- Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
- Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
- Provide social workers with pertinent information gathered during applicant interviews.
Source: O*NET OnLine information for Eligibility Interviewers, Government Programs.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Service Orientation - Actively looking for ways to help people.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
- Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Time Management - Managing one's own time and the time of others.
- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Source: O*NET OnLine information for Eligibility Interviewers, Government Programs.