Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Median Annual Wage: $31,200

Education: High school diploma or equivalent (67%); Bachelor's degree (16%); Some college, no degree (6%)

Projected Growth: Average (8% to 14%)

Related Job Titles: Account Manager; Account Representative; Client Services Representative; Customer Service Specialist; Customer Service Agent; Member Services Representative; Call Center Representative; Customer Care Representative (CCR); Customer Service Representative (Customer Service Rep); Sales Facilitator

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Source: O*NET OnLine information for Customer Service Representatives.

More Office and Administrative Support Careers

  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Source: O*NET OnLine information for Customer Service Representatives.

  • Speaking - Talking to others to convey information effectively.
  • Service Orientation - Actively looking for ways to help people.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Persuasion - Persuading others to change their minds or behavior.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Time Management - Managing one's own time and the time of others.

Source: O*NET OnLine information for Customer Service Representatives.

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