Lodging Managers

• Greet and register guests.
• Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
• Monitor the revenue activity of the hotel or facility.
• Train staff members.
• Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
• Coordinate front-office activities of hotels or motels, and resolve problems.
• Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
• Collect payments and record data pertaining to funds and expenditures.
• Manage and maintain temporary or permanent lodging facilities.
• Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
• Interview and hire applicants.
• Prepare required paperwork pertaining to departmental functions.
• Confer and cooperate with other managers to ensure coordination of hotel activities.
• Assign duties to workers, and schedule shifts.
• Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
• Show, rent, or assign accommodations.
• Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
• Develop and implement policies and procedures for the operation of a department or establishment.
• Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
• Perform marketing and public relations activities.

Source: O*NET OnLine information for Lodging Managers.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
• Speaking - Talking to others to convey information effectively.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Service Orientation - Actively looking for ways to help people.
• Time Management - Managing one's own time and the time of others.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Source: O*NET OnLine information for Lodging Managers.