General and Operations Managers
Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.
- Overview
- Tasks
- Skills
Median Annual Wage: $97,270
Education: Bachelor's degree (29%); Some college, no degree (19%); High school diploma or equivalent (15%)
Projected Growth: Average (8% to 14%)
Related Job Titles: Production Manager; Operations Manager; Operations Director; Facilities Manager; Business Manager; General Manager (GM); Plant Manager; Store Manager; Plant Superintendent; Facility Manager
Source: O*NET OnLine information for General and Operations Managers.
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
- Direct administrative activities directly related to making products or providing services.
- Prepare staff work schedules and assign specific duties.
- Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
- Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
- Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
- Perform personnel functions such as selection, training, or evaluation.
- Plan or direct activities such as sales promotions that require coordination with other department managers.
Source: O*NET OnLine information for General and Operations Managers.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Coordination - Adjusting actions in relation to others' actions.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Time Management - Managing one's own time and the time of others.
- Negotiation - Bringing others together and trying to reconcile differences.
- Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
Source: O*NET OnLine information for General and Operations Managers.
