Gaming Managers

• Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
• Explain and interpret house rules, such as game rules or betting limits.
• Track supplies of money to tables and perform any required paperwork.
• Resolve customer complaints regarding problems such as payout errors.
• Market or promote the casino to bring in business.
• Prepare work schedules and station arrangements and keep attendance records.
• Set and maintain a bank and table limit for each game.
• Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
• Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
• Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
• Train new workers or evaluate their performance.
• Interview and hire workers.
• Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
• Establish policies on issues such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.

Source: O*NET OnLine information for Gaming Managers.

• Coordination - Adjusting actions in relation to others' actions.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Time Management - Managing one's own time and the time of others.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Service Orientation - Actively looking for ways to help people.

Source: O*NET OnLine information for Gaming Managers.