Arbitrators, Mediators, and Conciliators

Facilitate negotiation and conflict resolution through dialogue. Resolve conflicts outside of the court system by mutual consent of parties involved.

Median Annual Wage: $57,180

Education: Bachelor's degree (24%); Post-baccalaureate certificate (20%); Master's degree (16%)

Projected Growth: Average (8% to 14%)

Related Job Titles: Mediator; Arbitrator; Commissioner; Labor Arbitrator; Alternative Dispute Resolution Coordinator (ADR Coordinator); Federal Mediator; Public Employment Mediator; Alternative Dispute Resolution Mediator (ADR Mediator); Arbiter; Family Mediator

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Source: O*NET OnLine information for Arbitrators, Mediators, and Conciliators.

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  • Confer with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
  • Prepare settlement agreements for disputants to sign.
  • Set up appointments for parties to meet for mediation.
  • Interview claimants, agents, or witnesses to obtain information about disputed issues.
  • Apply relevant laws, regulations, policies, or precedents to reach conclusions.
  • Conduct initial meetings with disputants to outline the arbitration process, settle procedural matters such as fees, or determine details such as witness numbers or time requirements.
  • Evaluate information from documents such as claim applications, birth or death certificates, or physician or employer records.

Source: O*NET OnLine information for Arbitrators, Mediators, and Conciliators.

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Persuasion - Persuading others to change their minds or behavior.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Source: O*NET OnLine information for Arbitrators, Mediators, and Conciliators.

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