Flight Attendants

Provide personal services to ensure the safety, security, and comfort of airline passengers during flight. Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages.

Median Annual Wage: $42,290

Education: Some college, no degree (33%); High school diploma or equivalent (30%); Associate's degree (26%)

Projected Growth: Decline (-3% or lower)

Related Job Titles: Flight Attendant; Purser; In-Flight Crew Member; Flight Attendant and Union Safety Chairperson; Flight Attendant/Air Transportation Supervisor; Flight Attendant/Inflight Manager; Flight Attendant/Inflight Supervisor; International Flight Attendant; Lead Instructor/Flight Attendant; Flight Attendant, Inflight Services

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Source: O*NET OnLine information for Flight Attendants.

More Transportation and Material Moving Careers

  • Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
  • Administer first aid to passengers in distress.
  • Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
  • Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
  • Prepare passengers and aircraft for landing, following procedures.
  • Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
  • Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
  • Determine special assistance needs of passengers such as small children, the elderly, or disabled persons.
  • Announce flight delays and descent preparations.
  • Reassure passengers when situations such as turbulence are encountered.
  • Inspect passenger tickets to verify information and to obtain destination information.
  • Greet passengers boarding aircraft and direct them to assigned seats.
  • Assist passengers entering or disembarking the aircraft.
  • Operate audio and video systems.
  • Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
  • Take inventory of headsets, alcoholic beverages, and money collected.
  • Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
  • Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
  • Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
  • Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
  • Collect money for meals and beverages.

Source: O*NET OnLine information for Flight Attendants.

  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Service Orientation - Actively looking for ways to help people.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Coordination - Adjusting actions in relation to others' actions.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Source: O*NET OnLine information for Flight Attendants.

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