First-Line Supervisors of Retail Sales Workers

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Inventory stock and reorder when inventory drops to a specified level.
• Instruct staff on how to handle difficult and complicated sales.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
• Assign employees to specific duties.
• Enforce safety, health, and security rules.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Plan budgets and authorize payments and merchandise returns.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
• Plan and prepare work schedules and keep records of employees' work schedules and time cards.
• Review inventory and sales records to prepare reports for management and budget departments.
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Examine products purchased for resale or received for storage to assess the condition of each product or item.
• Establish and implement policies, goals, objectives, and procedures for their department.

Source: O*NET OnLine information for First-Line Supervisors of Retail Sales Workers.

• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Speaking - Talking to others to convey information effectively.
• Service Orientation - Actively looking for ways to help people.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Coordination - Adjusting actions in relation to others' actions.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
• Time Management - Managing one's own time and the time of others.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Source: O*NET OnLine information for First-Line Supervisors of Retail Sales Workers.