First-Line Supervisors of Non-Retail Sales Workers

• Listen to and resolve customer complaints regarding services, products, or personnel.
• Provide staff with assistance in performing difficult or complicated duties.
• Monitor sales staff performance to ensure that goals are met.
• Formulate pricing policies on merchandise according to profitability requirements.
• Hire, train, and evaluate personnel.
• Analyze details of sales territories to assess their growth potential and to set quotas.
• Attend company meetings to exchange product information and coordinate work activities with other departments.
• Prepare sales and inventory reports for management and budget departments.
• Plan and prepare work schedules, and assign employees to specific duties.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
• Visit retailers and sales representatives to promote products and gather information.

Source: O*NET OnLine information for First-Line Supervisors of Non-Retail Sales Workers.

• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Time Management - Managing one's own time and the time of others.
• Persuasion - Persuading others to change their minds or behavior.

Source: O*NET OnLine information for First-Line Supervisors of Non-Retail Sales Workers.