First-Line Supervisors of Non-Retail Sales Workers
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
- Overview
- Tasks
- Skills
Median Annual Wage: $71,600
Education: Associate's degree (27%); Bachelor's degree (27%); High school diploma or equivalent (21%)
Projected Growth: Little or no change (-2% to 2%)
Related Job Titles: Director; Branch Manager; Sales Manager; Vice President of Sales; District Sales Manager; Sales Supervisor; Area Sales Manager; Inside Sales Manager; Outside Sales Manager; Manager
Source: O*NET OnLine information for First-Line Supervisors of Non-Retail Sales Workers.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Provide staff with assistance in performing difficult or complicated duties.
- Monitor sales staff performance to ensure that goals are met.
- Formulate pricing policies on merchandise according to profitability requirements.
- Hire, train, and evaluate personnel.
- Analyze details of sales territories to assess their growth potential and to set quotas.
- Attend company meetings to exchange product information and coordinate work activities with other departments.
- Prepare sales and inventory reports for management and budget departments.
- Plan and prepare work schedules, and assign employees to specific duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Visit retailers and sales representatives to promote products and gather information.
Source: O*NET OnLine information for First-Line Supervisors of Non-Retail Sales Workers.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking - Talking to others to convey information effectively.
- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Time Management - Managing one's own time and the time of others.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Coordination - Adjusting actions in relation to others' actions.
Source: O*NET OnLine information for First-Line Supervisors of Non-Retail Sales Workers.
