First-Line Supervisors of Non-Retail Sales Workers

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Median Annual Wage: $71,600

Education: Associate's degree (27%); Bachelor's degree (27%); High school diploma or equivalent (21%)

Projected Growth: Little or no change (-2% to 2%)

Related Job Titles: Director; Branch Manager; Sales Manager; Vice President of Sales; District Sales Manager; Sales Supervisor; Area Sales Manager; Inside Sales Manager; Outside Sales Manager; Manager

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Source: O*NET OnLine information for First-Line Supervisors of Non-Retail Sales Workers.

More Sales and Related Careers

  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Monitor sales staff performance to ensure that goals are met.
  • Formulate pricing policies on merchandise according to profitability requirements.
  • Hire, train, and evaluate personnel.
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Analyze details of sales territories to assess their growth potential and to set quotas.
  • Prepare sales and inventory reports for management and budget departments.
  • Plan and prepare work schedules, and assign employees to specific duties.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
  • Visit retailers and sales representatives to promote products and gather information.

Source: O*NET OnLine information for First-Line Supervisors of Non-Retail Sales Workers.

  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Speaking - Talking to others to convey information effectively.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Time Management - Managing one's own time and the time of others.
  • Coordination - Adjusting actions in relation to others' actions.

Source: O*NET OnLine information for First-Line Supervisors of Non-Retail Sales Workers.

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