First-Line Supervisors of Personal Service Workers

• Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
• Train workers in proper operational procedures and functions and explain company policies.
• Resolve customer complaints regarding worker performance or services rendered.
• Recruit and hire staff members.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Collaborate with staff members to plan or develop programs of events, schedules of activities, or menus.
• Meet with managers or other supervisors to stay informed of changes affecting operations.
• Direct or coordinate the activities of workers, such as flight attendants, hotel staff, or hair stylists.
• Take disciplinary action to address performance problems.
• Apply customer feedback to service improvement efforts.
• Requisition necessary supplies, equipment, or services.
• Analyze and record personnel or operational data and write related activity reports.
• Participate in continuing education to stay abreast of industry trends and developments.
• Furnish customers with information on events or activities.
• Inform workers about interests or special needs of specific groups.

Source: O*NET OnLine information for First-Line Supervisors of Personal Service Workers.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
• Coordination - Adjusting actions in relation to others' actions.
• Time Management - Managing one's own time and the time of others.
• Persuasion - Persuading others to change their minds or behavior.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Service Orientation - Actively looking for ways to help people.

Source: O*NET OnLine information for First-Line Supervisors of Personal Service Workers.