First-Line Supervisors of Personal Service Workers

Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.

Median Annual Wage: $35,250

Education: Bachelor's degree (34%); Post-secondary certificate (22%); Less than high school diploma (17%)

Projected Growth: Average (8% to 14%)

Related Job Titles: Hair Salon Manager; Recreation Coordinator; Direct Care Supervisor; Resident Care Supervisor; Salon Manager; Adult Family Home Program Manager; Community Life Director; Caddymaster; Hotel Services Supervisor; Residential Assistant

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Source: O*NET OnLine information for First-Line Supervisors of Personal Service Workers.

More Personal Care and Service Careers

  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Train workers in proper operational procedures and functions and explain company policies.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Recruit and hire staff members.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Collaborate with staff members to plan or develop programs of events, schedules of activities, or menus.
  • Meet with managers or other supervisors to stay informed of changes affecting operations.
  • Take disciplinary action to address performance problems.
  • Direct or coordinate the activities of workers, such as flight attendants, hotel staff, or hair stylists.
  • Apply customer feedback to service improvement efforts.
  • Requisition necessary supplies, equipment, or services.
  • Analyze and record personnel or operational data and write related activity reports.
  • Participate in continuing education to stay abreast of industry trends and developments.
  • Furnish customers with information on events or activities.
  • Inform workers about interests or special needs of specific groups.

Source: O*NET OnLine information for First-Line Supervisors of Personal Service Workers.

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Speaking - Talking to others to convey information effectively.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Coordination - Adjusting actions in relation to others' actions.
  • Time Management - Managing one's own time and the time of others.
  • Service Orientation - Actively looking for ways to help people.
  • Persuasion - Persuading others to change their minds or behavior.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Source: O*NET OnLine information for First-Line Supervisors of Personal Service Workers.

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