Funeral Service Managers

• Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
• Schedule funerals, burials, or cremations.
• Sell funeral services, products, or merchandise to clients.
• Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
• Offer counsel and comfort to families and friends of the deceased.
• Negotiate contracts for prearranged funeral services.
• Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
• Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
• Schedule work hours for funeral home or contract employees.
• Direct or monitor administrative, support, repair, or maintenance services for funeral homes.
• Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.
• Explain goals, policies, or procedures to staff members.
• Complete and maintain records such as state-required documents, tracking documents, or product inventories.
• Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
• Set prices or credit terms for funeral products or services.
• Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
• Identify skill development needs for funeral home staff.
• Attend or make presentations at community events to promote funeral home services or build community relationships.
• Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.

Source: O*NET OnLine information for Funeral Service Managers.

• Speaking - Talking to others to convey information effectively.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Time Management - Managing one's own time and the time of others.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Coordination - Adjusting actions in relation to others' actions.
• Negotiation - Bringing others together and trying to reconcile differences.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Source: O*NET OnLine information for Funeral Service Managers.