Computer Network Support Specialists

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.

Median Annual Wage: $61,830

Education: Bachelor's degree (47%); Associate's degree (22%); Some college, no degree (14%)

Projected Growth: Slower than average (3% to 7%)

Related Job Titles: Network Engineer; Network Support Specialist; Network Technician; Network Specialist; Systems Specialist; Computer Network Specialist; IT Consultant (Information Technology Consultant); Network Technical Analyst; Personal Computer Network Analyst; Senior IT Assistant (Senior Information Technology Assistant)

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Source: O*NET OnLine information for Computer Network Support Specialists.

More Computer and Mathematical Careers

  • Configure security settings or access permissions for groups or individuals.
  • Analyze and report computer network security breaches or attempted breaches.
  • Identify the causes of networking problems, using diagnostic testing software and equipment.
  • Document network support activities.
  • Install network software, including security or firewall software.
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
  • Troubleshoot network or connectivity problems for users or user groups.
  • Provide telephone support related to networking or connectivity issues.
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
  • Analyze network data to determine network usage, disk space availability, or server function.
  • Perform routine maintenance or standard repairs to networking components or equipment.
  • Install new hardware or software systems or components, ensuring integration with existing network systems.
  • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
  • Test computer software or hardware, using standard diagnostic testing equipment and procedures.
  • Install or repair network cables, including fiber optic cables.
  • Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.
  • Create or update technical documentation for network installations or changes to existing installations.
  • Train users in procedures related to network applications software or related systems.
  • Test repaired items to ensure proper operation.
  • Install and configure wireless networking equipment.
  • Maintain logs of network activity.
  • Document help desk requests and resolutions.
  • Research hardware or software products to meet technical networking or security needs.
  • Create or revise user instructions, procedures, or manuals.
  • Run monthly network reports.

Source: O*NET OnLine information for Computer Network Support Specialists.

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Speaking - Talking to others to convey information effectively.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Troubleshooting - Determining causes of operating errors and deciding what to do about it.

Source: O*NET OnLine information for Computer Network Support Specialists.

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