First-Line Supervisors of Housekeeping and Janitorial Workers

• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
• Inspect work performed to ensure that it meets specifications and established standards.
• Perform or assist with cleaning duties as necessary.
• Confer with staff to resolve performance and personnel problems, and to discuss company policies.
• Establish and implement operational standards and procedures for the departments supervised.
• Investigate complaints about service and equipment, and take corrective action.
• Maintain required records of work hours, budgets, payrolls, and other information.
• Inspect and evaluate the physical condition of facilities to determine the type of work required.
• Check and maintain equipment to ensure that it is in working order.
• Instruct staff in work policies and procedures, and the use and maintenance of equipment.
• Inventory stock to ensure that supplies and equipment are available in adequate amounts.
• Select and order or purchase new equipment, supplies, or furnishings.
• Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
• Recommend changes that could improve service and increase operational efficiency.
• Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
• Screen job applicants, and hire new employees.
• Issue supplies and equipment to workers.
• Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
• Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.

Source: O*NET OnLine information for First-Line Supervisors of Housekeeping and Janitorial Workers.

• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
• Speaking - Talking to others to convey information effectively.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Coordination - Adjusting actions in relation to others' actions.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Service Orientation - Actively looking for ways to help people.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Source: O*NET OnLine information for First-Line Supervisors of Housekeeping and Janitorial Workers.