Telemarketers
Solicit donations or orders for goods or services over the telephone.
- Overview
- Tasks
- Skills
Median Annual Wage: $22,740
Education: High school diploma or equivalent (59%); Less than high school diploma (30%); Some college, no degree (11%)
Projected Growth: Average (8% to 14%)
Related Job Titles: Telemarketer; Telephone Sales Representative (TSR); Telesales Representative; Telephone Service Representative (TSR); Telemarketing Sales Representative; Telesales Specialist
Source: O*NET OnLine information for Telemarketers.
- Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
- Explain products or services and prices, and answer questions from customers.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Adjust sales scripts to better target the needs and interests of specific individuals.
Source: O*NET OnLine information for Telemarketers.
- Persuasion - Persuading others to change their minds or behavior.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Service Orientation - Actively looking for ways to help people.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Negotiation - Bringing others together and trying to reconcile differences.
Source: O*NET OnLine information for Telemarketers.
