Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation - Actively looking for ways to help people.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Persuasion - Persuading others to change their minds or behavior.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Negotiation - Bringing others together and trying to reconcile differences.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.