Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

• Recommend products to customers, based on customers' needs and interests.
• Answer customers' questions about products, prices, availability, product uses, and credit terms.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
• Provide customers with product samples and catalogs.
• Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
• Prepare drawings, estimates, and bids that meet specific customer needs.
• Monitor market conditions, product innovations, and competitors' products, prices, and sales.
• Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
• Obtain credit information about prospective customers.

Source: O*NET OnLine information for Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Persuasion - Persuading others to change their minds or behavior.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Negotiation - Bringing others together and trying to reconcile differences.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Service Orientation - Actively looking for ways to help people.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Source: O*NET OnLine information for Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products.