Gaming Surveillance Officers and Gaming Investigators

Act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May use one-way mirrors above the casino floor, cashier's cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.

Median Annual Wage: $29,840

Education: High school diploma or equivalent (47%); Post-secondary certificate (23%); Bachelor's degree (15%)

Projected Growth: Slower than average (3% to 7%)

Related Job Titles: Compliance Officer; Observer; Security Officer; Surveillance Operator; Surveillance Observer; Surveillance Officer; Surveillance Agent; Surveillance Monitor; Surveillance Supervisor; Surveillance Technician

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Source: O*NET OnLine information for Gaming Surveillance Officers and Gaming Investigators.

More Protective Service Careers

  • Observe casino or casino hotel operations for irregular activities such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.
  • Report all violations and suspicious behaviors to supervisors, verbally or in writing.
  • Act as oversight or security agents for management or customers.

Source: O*NET OnLine information for Gaming Surveillance Officers and Gaming Investigators.

  • Speaking - Talking to others to convey information effectively.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Coordination - Adjusting actions in relation to others' actions.

Source: O*NET OnLine information for Gaming Surveillance Officers and Gaming Investigators.

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