Resolve customer complaints regarding sales and service.

Oversee regional and local sales managers and their staffs.

Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Determine price schedules and discount rates.

Review operational records and reports to project sales and determine profitability.

Monitor customer preferences to determine focus of sales efforts.

Prepare budgets and approve budget expenditures.

Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.

Speaking - Talking to others to convey information effectively.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Persuasion - Persuading others to change their minds or behavior.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Coordination - Adjusting actions in relation to others' actions.

Service Orientation - Actively looking for ways to help people.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.