Counter and Rental Clerks
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute costs, and accept payment.
Related job titles:
Crew Member, Clerk, Cashier, Customer Service Representative (CSR), Customer Service Associate (CSA), Counter Clerk, Sales Clerk, Leasing Consultant, Rental Agent, Video Clerk
Annual Median Wage: $22,740
Projected growth: Average (10% to 19%)
Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
Compute charges for merchandise or services and receive payments.
Answer telephones to provide information and receive orders.
Provide information about rental items, such as availability, operation or description.
Rent items, arrange for provision of services to customers and accept returns.
Inspect and adjust rental items to meet needs of customer.
Explain rental fees, policies and procedures.
Prepare rental forms, obtaining customer signature and other information, such as required licenses.
Keep records of transactions, and of the number of customers entering an establishment.
Reserve items for requested times and keep records of items rented.
Recommend and provide advice on a wide variety of products and services.
Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
Prepare merchandise for display, or for purchase or rental.
Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
Advise customers on use and care of merchandise.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation - Actively looking for ways to help people.
Speaking - Talking to others to convey information effectively.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Coordination - Adjusting actions in relation to others' actions.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Combined Food Preparation and Serving Workers, Including Fast Food
Customer Service Representatives
Hotel, Motel, and Resort Desk Clerks
New Accounts Clerks
Receptionists and Information Clerks
Source: O*NET OnLine information for Counter and Rental Clerks.